During the COVID-19 pandemic, service coordinators increased the capacity of a large and diffuse inter-organizational network to support lower-income older adults. In a new report, researchers conducted two surveys of service coordinators who worked with older residents of HUD multifamily properties in mid-2020 and late 2021. These residents experienced many pandemic-related disruptions to their support systems, and findings revealed ways that service coordinators assessed resident needs, linked them to public benefits programs, improved their access to technology, translated public health responses and facilitated access to partner organizations and professional supports.