NH&RA COVID-19 Member Town Hall – Resident Services

National Housing and Rehabilitation Association hosted this members-only Resident Services Town Hall on Thursday, 5/14 at 3pm ET, which focused on the updated delivery models for resident services during COVID-19 pandemic. Key topics that were discussed include:

  • Connecting residents with new services
  • Creating rent payment plans
  • Delivering socially distant services
  • Developing unique resident service plans for seniors and families
  • And More…

The following panelists shared how they are currently responding to these issues and more during the pandemic, followed by an open forum for panelists and audience members to engage one another on critical topics.

  • Eleanor “Ellie” M. C. Fanning, Portfolio Resident Services
  • Alexandra Nassau-Brownstone, Stewards of Affordable Housing for the Future
  • Jerrie O’Rourke, National Church Residences
  • Trevor Samios, WinnDevelopment
  • Kaitlyn Snyder, National Housing & Rehabilitation Association