Login Help

What happened to my old HousingOnline user account?
On April 29, 2011 NH&RA implemented new security protocols to our website. As as result we have created for you a new temporary USERNAME and PASSWORD for our website. If you currently have an account with us simply click “Login Problems” link to reset your password to have your new USERNAME and PASSWORD sent to your email address.

I forgot my password – how do I retrieve it?
Resetting your password is fast and easy. If you do not have access to the email address you registered your account with, make sure you contact us at [email protected] before you reset your password.

Do I need a User Account for HousingOnline?
You will need to create a user-account to access many of the features on NH&RA’s website including our online store, conference registration, etc…Additionally, if you are an NH&RA member you will need to be logged in to access exclusive Member-only content, which is identified with the blue lock. You will need to create a User Account and log into the system before you will be able to access this content.Please visit our Membership page to learn more about the benefits of becoming a member.

Can anyone sign-up?
Yes, anyone can create a profile on housingonline.com. You will need to create a profile in order to access some content on our website.

I’m an employee at a NH&RA member company, but I can not log into the system with my email address.
If you have not set up your User Account, you will need to create a member profile before you can access the member-only content. If you have already registered your User Account and you still can not log into the system, it is possible that your Company’s membership may have expired or that your user name must be authenticated. Please contact us at [email protected] for more information.

Why do I need to use my work address?
By registering with your work email address the system will more easily be able to authenticate if you are a NH&RA member, which will speed up the user registration process.

What if my office does not have a domain and I use my home email address.
You can still use a non-work email address – meaning an address from G-Mail, Yahoo, Hotmail, etc…Your user account will need to be reviewed by NH&RA before it can be activated. You will receive emails with instructions through-out the registration process, informing you of where you are in the process and what you need to do next.

I completed the registration form, but I never received the email mentioned in the confirmation message.
The email may have been caught by your email filter – please check your Junk or Spam folder. Remember, all emails from HousingOnline are sent from [email protected]. To ensure that you continue to receive emails from us, please add this email address to your Safe Sender list.

I tried to register, but I’m told that my email address already exists.
Most likely you already have a user account – try resetting your password. If that doesn’t work, please contact us at [email protected].