The HUD Office of Inspector General (OIG) published a report evaluating HUD’s use of agency-wide telework in response to the COVID-19 pandemic. They found telework severely impeded business processes dependent on paper records or facility access; bandwidth constraints with the HUD information technology (IT) infrastructure and the lack of government-furnished equipment for some employees disrupted HUD operations; and respondents reported HUD was generally well-prepared for mandatory telework.
The study was designed to provide insights into the types of obstacles that impeded HUD operations and how HUD responded to identified limitations. HUD demonstrated a capacity to sustain mission essential operations during a period of mandatory telework, but some processes were severely impacted. The report also lays out eight proactive steps for HUD to consider taking.